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Camera and mic not working only in Zoom

Ali_Sh
Listener

Greetings all,

 

I recently downloaded Zoom for my laptop and can't get myself ready for meetings. More specifically, I'm unable to get my camera and USB mic to work, even though I've been using these without incident on Teams and other conferencing platforms.

 

For instance, if I go to video settings, my camera's light is turned on, but the preview is just a black screen. Accessing these settings causes the Zoom client to hang - forcing me to choose to end task - yet my camera's light stays on, and I have to disable and re-enable the camera app from Windows settings to reset the camera.

 

On the audio side of things, the speakers' test works fine, but not the mics'. Testing both the built-in and USB mic yields nothing.

 

I tried the solutions found in Zoom's knowledge base. I uninstalled and reinstalled the client, updated Windows, drivers, restarted my laptop,  and checked the relevant permissions, to no avail. I'm running Windows 10 on an HP Probook. Looking forward to your suggestions!

1 ACCEPTED SOLUTION

Ali_Sh
Listener

Greetings,

 

I managed to solve the problem by upgrading to Windows 11. Just wanted to leave this here in case someone comes across this thread.

View solution in original post

6 REPLIES 6

Saif_Elmejrab
Community Champion

Hi @Ali_Sh ,

Thank you for using Zoom Community!
Since you have done most of the troubleshooting, reinstalling the Zoom client, system driver and tested the integrated mic as well as the USB mic.
I would like to confirm on the permissions that you mentioned; for the camera (after doing the drivers install),  

you could also check your privacy settings,
Windows has specific privacy settings that prevent software and hardware from accessing your camera. That could be one of the reasons why your camera is not working on Zoom.

  1. Launch the Settings app and navigate to Privacy.
  2. Then, under App Permissions, click on Camera.
  3. There’s an option there that says Allow apps to access your camera. Toggle it on
  4. Navigate to Allow desktop apps to access your camera.
  5. Then turn this option on to allow Zoom to access and use your camera.

As for the microphone, were you able to do the following steps:

  • Use the Windows search box to navigate to Microphone privacy settings. Switch on the Allow apps to access your microphone toggle, and enable access for Zoom

I hope that helps.

Ali_Sh
Listener

Hello @Saif_Elmejrab,

 

Thank you for your reply.

 

I already checked these permissions, as Zoom's knowledge base recommends doing so. Unfortunately, it didn't yield anything. Forgive me for reiterating, but I'm only facing these issues with Zoom.

Ali_Sh
Listener

Greetings,

 

I managed to solve the problem by upgrading to Windows 11. Just wanted to leave this here in case someone comes across this thread.

Saif_Elmejrab
Community Champion

Hi @Ali_Sh 

 

Thank you for updating us on this.
I needed to reinstall windows and replicate the issue.
However, with what you mentioned, upgrading to Windows 11 solved the issue is quite weird, there may have been an issue with the operating system itself

Ali_Sh
Listener

Hi @Saif_Elmejrab 

 

It's worth mentioning that a colleague of mine has been facing the same issue on his Windows 10 machine. Since upgrading to Windows 11 isn't an option for him, I did some troubleshooting for him. The workaround at which we arrived is to have him join Meetings using Edge. It's been working flawlessly. 

 

Best regards,

Ali

Hi @Ali_Sh 

 

Thanks for the update on this.

We'll look into this.