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Camera Rotation

jclark1201
Newcomer
Newcomer

‎2021-10-06 05:34 AM

I have a user who recently updated his Zoom client and now each time he goes into a meeting he has to manually rotate his camera.  Is this normal after the update or is there a setting that will keep it from having to be rotated?

4 REPLIES 4

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-06 07:10 AM

There have been a few users in the Community reporting the same problem. Is this a Lenovo laptop, by any chance? 

CA128
Newcomer
Newcomer
In response to Rupert

‎2021-10-07 10:01 AM

This has nothing to do with the type of device people are using. It is a Zoom problem. Could we have an answer from Zoom as to what THEY have done to cause this problem please?

 

jclark1201
Newcomer
Newcomer
In response to Rupert

‎2021-10-08 05:31 AM

This is a Dell device; however I did find something in the Zoom community forums:

  • The team has identified this to be a bug and a fix will be released by 5.8.3 date October 25, 2021.

Thanks for responding.

RN
Community Moderator | Employee
Community Moderator | Employee
In response to jclark1201

‎2021-10-18 07:53 AM

Per @jclark1201's response. You can find the release notes for 5.8.3 here https://support.zoom.us/hc/en-us/articles/4411402992653

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