Blur Virtual Background Error

[petiteacademia]

I am using MacOs Monterey version 12.6.1 and already updated my zoom to Version: 5.12.3 (11845), before the update Blur option is available but after the update it wasn't available. I have tried:

1. suggestion on https://support.zoom.us/hc/en-us/articles/360061468611-Using-blurred-background-#:~:text=Join%20a%20...
2. try adding the blur feature from Apps  but it appears as "an error has occurred"
3. Re-install my zoom and signed out-signed in numbers of time 

but none of these work.

this is very inconvenient as I use zoom on daily basis,

please help!

I appreciate anybody who can respond, thanks.

btw I use zoom basic.

[Jameswalter]

Launch Zoom and sign in to your account.
At the top right, click on your profile picture.
Select “Settings” > “Backgrounds & Filters.”
Under “Virtual Backgrounds,” uncheck “I have a green screen.”
Then, hover over your queue of virtual backgrounds.

Regards,
James