cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

deleted video

Leer
Newcomer
Newcomer

‎2022-04-21 10:36 AM

hi. I have a doubt. Last year I had a premium account for education and I saved some recorded videos. But this year I forgot to pay and the videos deleted. Now I've paid again but I cannot find my videos and it's so important 😞

I hope you can help me

0 Likes
1 REPLY 1

Freddi_G
Community Champion | Employee
Community Champion | Employee

‎2022-04-25 09:41 AM

Hi Leer, do you know if you used the same account # as the premium education account or created a brand new account altogether? Can you confirm? If not, we can raise a case for you internally to have support investigate. If you are using the same account number, the information can probably be recovered as long as you add the license back to the original host and did not have any retention policies set to have them deleted.

0 Likes