URGENT: I'm a student who needs her account unbanned

[PleaseIneedhelp]

I have a personal zoom account and one linked to my university. The university one has some of premium features I think but I'm not entirely sure since I cannot access it anymore.

I had a group presentation that required recording. I was using zoom to record my segment.I think I got banned due to repeatedly starting meeting and ending them to convert batches of recordings in my attempts to get a decent recording for my project.

At some point 2 or 3 hours ago, I could no longer log into my university zoom account. The theory that I got banned due to too many recordings being considered an abuse of the system was brought up by my siblings. 

Please, I need to know how to fix this. I need that account for university-restricted classes.

[RN · Accepted solution]

@PleaseIneedhelp this is not a Zoom issued error.

You can look into https://support.google.com/a/answer/6301076?hl=en for more info on the SAML app error messages under '403 app_not_enabled_for_user'. 

[RN]

Hey @PleaseIneedhelp, I'd advise you to reach out to the Account Admin or Owner of the Zoom account for further insight as to the status of your Zoom account.

IF you're prompt any specific error code and don't mind sharing I can provide you next steps. Thanks! 

[PleaseIneedhelp]

@RN this is the error that pops up.

[RN · Accepted solution]

@PleaseIneedhelp this is not a Zoom issued error.

You can look into https://support.google.com/a/answer/6301076?hl=en for more info on the SAML app error messages under '403 app_not_enabled_for_user'. 

[PleaseIneedhelp]

I've gotten in contact with the school and the issue's been resolved. Thank you.

[icrew · Accepted solution]

You need to get in touch with your university’s IT help desk—they’re really the only ones that can resolve this for you. 

[PleaseIneedhelp]

I have and the issue's been resolved. Thank you.