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You'll probably get a faster response/resolution if you contact the IT helpdesk at your institution.

“K-12” refers to primary and secondary school, with students from about 5 years old to about 17 years old. “Higher Education” is colleges and universities, like where I work, at the University of California, Berkeley. Zoom has not lifted the connecti...

@Dorolloyd :I'm guessing a bit here, but I think it's likely one of two things:Make sure you've updated to the latest version of the Zoom client software.It might be a licensed-accounts-only feature (maybe??)Hope that helps, at least a little!Ian

The team that runs Zoom for your school can also access the recordings. I’d ask them for help.

Hi @maryksteele : It’d be helpful to know more about the details of your computer, in terms of what OS (Windows/MacOS/ChromeOS) and version…