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Zoom AI Companion2024-07-11 05:54 PM
Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about i...
The customer service industry is experiencing a revolution when it comes to AI. We know the dream is a world where your contact center runs smoother, your agents are happier, and your customers are more satisfied. That’s where the magic of AI comes in. AI is transforming contact centers by making them more efficient and helping agents provide the top-notch service customers expect. Research shows that contact center AI is becoming a crucial part of digital strategies for many comp...
In your role as a CX leader, we understand that the mere mention of AI can spark a sense of panic driven by the added pressure from leadership to get on board fast. But don’t worry—we’re here to help!
Key takeaways include:
Here’s a sneak peek of the five steps you can take today to get on the path to contact center AI success:
Ready to implement these steps and get started on your contact center AI journey? Dive into our guide Getting started with contact center AI to learn how.
Excited to learn more? Discover the full potential of contact center AI and how Zoom Contact Center can help you lead the charge in customer experience innovation.
Reach out to us today; we're here to help you every step of the way!
***Original article posted in our Zoom Blog.
2024-07-12 12:20 PM
So much great information here, @rome810! Thank you for posting this 💙