Problem with Virtual Background

[mohumphrey]

my virtual backgrounds look correct in the virtual background grid, but when I select any of them, there is a red mark that looks like a brush mark on the images. How would that get there and how do I remove it?

[jrmagno]

The red mark you’re seeing on your virtual background in Zoom might be caused by one of the following issues:

1. Annotation Tools Left Active

• If you or someone else used the annotation tool during a Zoom meeting, the red mark might be an annotation that remains visible when using a virtual background.
• Solution:
  • During a meeting, click View Options (at the top of the meeting window).
  • Select Clear All Drawings to remove any active annotations.

2. Issue with the Background File

• The image or video file you're using for your virtual background might have been edited or corrupted, causing the red mark to appear.
• Solution:
  • Check the original file to ensure it doesn’t contain the red mark.
  • If the mark exists in the file, replace it with a clean version.

3. Graphics Driver or Rendering Issue

• The red mark might be a glitch in how Zoom renders your virtual background due to outdated graphics drivers or a temporary app bug.
• Solution:
  1. Ensure your graphics drivers are up to date.
  2. Restart the Zoom application.
  3. If the issue persists, reinstall Zoom from Zoom's download center.

4. Virtual Background Cache Issue

• Zoom may have cached a faulty version of the virtual background.
• Solution:
  1. Delete the affected virtual background and re-upload it.
  2. Go to Settings > Background & Effects > Virtual Backgrounds and remove the background.
  3. Re-upload the file to see if the issue is resolved.

5. Zoom App Update Needed

• An outdated version of Zoom might cause rendering glitches.
• Solution:
  • Update your Zoom app to the latest version. Go to Profile Picture > Check for Updates in the desktop app.

Additionally, You may watch the Meetings User Training and other Zoom services in our Digital Customer Success Hub.