cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Audio Signal Not Getting Through

Altb
Newcomer
Newcomer

‎2025-02-07 02:33 PM

How is it possible that an audio signal, registering on the vu graphs on the computer (Mac - Sequoia 15.3) audio input cannot be recognized by Zoom?  This is the signal coming from a Focusrite interface.  There is signal at the computer input and signal going in to Logic Pro... but not Zoom (6.3.6) The device does show up as an option for input in Zoom, and permissions are set correctly.

I posed the question a long time ago, after having spent hours with AI tech support and a human or two.   Doesn't someone from Zoom have an idea what might be the problem?  Does anyone have any ideas?

Topics:
0 Likes
1 REPLY 1

aileenfelix
Zoom Employee
Zoom Employee

‎2025-02-07 02:55 PM

Hi @Altb - Welcome to the Zoom Community. To better assist, I have a couple of questions. Could you please tell me a little bit about what you're trying to do with this setup? Are you trying to record music into Zoom, or are you using it for something like online teaching? Kindly provide your specific use case.

 

Also, have you had this setup successfully before? If so, what has changed since then? 

 

Looking forward to hearing from you.