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Webhook not firing, but url endpoint is validated

smroldan
Listener

Hello,

 

I was able to create an account-level Server-to-Server OAuth application to host our webhook events and API calls. The app shows that it is "Activated"

smroldan_1-1686337753285.png

 

and it shows up under installed applications on our account:

smroldan_0-1686337704249.png

 

Within the app, under "Features", I enabled "Event Subscriptions" to be able to utilize webhooks:

smroldan_2-1686337816548.png

 

I checked the box to enable the webhook for user.status_changed:

smroldan_3-1686337867249.png

 

The Endpoint URL validated successfully:

smroldan_4-1686337952082.png

 

But when I test changing my status in Contact Center...

smroldan_5-1686338679786.png

 

I do not receive any request fired to my webhook endpoint (which is configured to receive POST application/json, and tested when validating the endpoint).

smroldan_6-1686338869947.png

 

 

Is there any additional configuration that needs to be done for it to fire? Or am I misunderstanding how it's supposed to work?

 

Thanks,

Steven

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @smroldan.

 

Great description!  Unfortunately this is a question more appropriate for the Developers Forum at :

https://developers.zoom.us/

Try again there!


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !

View solution in original post

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @smroldan.

 

Great description!  Unfortunately this is a question more appropriate for the Developers Forum at :

https://developers.zoom.us/

Try again there!


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !