No sound from participants until they have spoken a few words.

[mtc1]

Having trouble with "sound activation"? I can't hear a participant until after they've said a few words or when they project their voice. There are some participants who speak softly that I can never hear at all. I've tried changing Zoom's background noise suppression level but there is no option to save changes and when I go back to check, it is back to auto/default. I facilitate a weekly support group and it's really awkward when I can't hear someone. I've tried using cc but that is delayed. I've updated the audio drives on my computer but that hasn't helped. Zoom technical support is not available with the level of service I have. 

[storyhub · Accepted solution]

Zoom's background noise suppression level controls your mic audio. Since you have not defined the specific hardware I would suggest trying a different device (such as a mobile device) to see if you are having the same experience. If so it may not be on your end of the meeting. Ask a participant to turn on "original sound for musicians" or try doing this with a separate device.

[storyhub · Accepted solution]

Zoom's background noise suppression level controls your mic audio. Since you have not defined the specific hardware I would suggest trying a different device (such as a mobile device) to see if you are having the same experience. If so it may not be on your end of the meeting. Ask a participant to turn on "original sound for musicians" or try doing this with a separate device.

[mtc1 · Accepted solution]

Thank you for your response. You were right when you told me to try another device. My old computer never had a problem. This new one is the one with the difficulty.