How can I get some answer form zoom support?

[anapmaya]

Something happened with my accout last week. Apparently has been taken for somebody else.

I received an email from zoom in a foreign language and I ignored it because I thought it was spam. A couple of days later I tried to use my account and could not login. The message I received was there is not account attached to my email address. I have created several tickets in the support system bun never received any answer or feedback about them.

I was paying for a Pro account, even sent them my last invoice.

This is like speaking to the emptiness... I need some kind of answer.

¿I this the kind of help zoom gives to their costumers?

¿What should I do?

[Jed]

Hi anapmaya,

You can find your account back through this link https://zoom.us/forgot_password

Thanks!

[anapmaya]

The thing is I did not forget my password. Someone took ownership of my account

[Jed]

Now that you are not able to log into your own account, I mean you can reset your password through the link above and then you will rececive a email to guide you reset your password