Paying a lot and not getting very much! can I have some help please!

[HenryTapper]

I paid you £155 last week but despite you showing me as a professional , I am still limited to 40 minutes a time. Can I speak to someone to find out what has gone wrong? All efforts so far have just ended in speaking with chatbots who tell me I don't have a problem!

[MGSR]

Hello @HenryTapper,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. You may not have assigned the license to your account yet. You can view available licenses and assign them to users on the Users page of User Management in the Zoom web portal.

Follow these steps to assign a license:

1. Sign in to the Zoom web portal.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license.
4. Click Edit at the end of the user row.
   This will open a window.
5. Choose the User Type to assign.
   Note: If your account utilizes the Meeting Connector, but on-prem is not available under User Type, then you will need to manage on-prem users, using the Group, Account, or User Profile level settings.
6. After choosing the User Type, use the dropdown to select the license.
7. (Optional) Assign add-ons by checking the boxes for the add-on.
   Add-on licenses may include Large Meeting, Zoom Webinars, Zoom Phone, Zoom Events, Zoom Sessions, Zoom Revenue Accelerator, Zoom Whiteboard Plus, Zoom Translated Captions, and Visitor Management.
   • For Large Meeting, Webinar, or Zoom Events licenses, choose the radio button for the size of the license, if it is not automatically selected.
8. Click Save.
   The license is now applied to the user and they can use it immediately.

If a license has already been assigned and is still not displaying correctly, admins can follow these steps to fix an incorrectly displayed user license. 

Please let us know if you need further assistance.

[HenryTapper]

I am sorry but I cannot find a way to do this? 

I simply want to be the able to use the service I have bought, My company's name appears but following this path hasn't so far.

Can someone from Zoom do this for me?

[HenryTapper]

I get from the page my name and an option to edit mine. I do as you say, which I have done for many days and I get a message saying that all my pro user licences have been used and I cannot be added. This is clearly wrong, nobody has the right to use the service, not even my partner Aron Maus. We had two users but they lapsed. I think the system still stores these but is not allowing me @(one of them) to resubscribe. Please do not send me the same instruction again, it gets the same result (madness on my part). Can you please give me the right to use my pro account as I have been for many years until I went into hospital and missed my renewal while recovering from a near fatal injury (5 weeks), 

I would upload an image but I do not have permission (Ifrom you ) to do so

[MGSR]

Hi @HenryTapper! I'm sorry for the late response. The error message "Zoom Workplace Pro (0 available)" typically appears when there are no available licenses to assign or when multiple licenses are being assigned to different email addresses. If you’ve unassigned a license from a user and are unable to assign it to a new user, please submit a ticket to our billing department for further assistance.

[HenryTapper]

Mark, this is very unhelpful,. I have tried doing what you ask me and get this message

"Zoom Workplace Pro (0 available)"

I am trying to be a good user but I am totally confused with all your jargon. I am 63, I have come out of hospital after 5 weeks with a neurological problem caused by a brain haemorrhage. Please help me and not send me over complicated instructions as you just have.

I am not a coder, either get me to use the service I bought or give me my money back. I am very upset,

Regards

Henry Tapper

[HenryTapper]

You have finally organised your system to let me be Pro but it has taken weeks of repeated pressure. This is all a problem I don't need as i suffer from recovery from a brain haemorrhage.

Can you please point me to the email I should use to escalate this matter into a formal complaint?

[MGSR]

We do apologize for the inconvenience. Unfortunately, we do not have a direct email, but you may submit a ticket through this link, and it will be escalated.