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How to Ask a Question

Zoom Moderator
Zoom Moderator

How to Ask a Question.


We encourage you to first search the community for already posted questions and answers before submitting a new question. However, if you believe your question has not yet been asked, here are some helpful steps to follow for how to ask a good question. 


To ask a new question:

  • Click the Start a discussion button on the relevant page.

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  • Type your subject line. Tip: Make your subject clear and concise. To prevent duplicate questions, posts that may be similar to your subject will be suggested in a dropdown list.
  • If starting a discussion from the homepage or a category page, select the relevant board by clicking the Choose a Board dropdown menu (e.g. select “Meetings” if your question is about Zoom Meetings).

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  • In the Body field, type your message. Provide as much detail as you can to help others best understand where you need support. 
  • Format and spell check your message, as needed.
  • If applicable, choose a Topic or add a Message Tag.
  • Click Post. Community peers and subject matter experts will then provide helpful replies to help solve your problem. Tip: Be sure to ask your question on the most relevant page. This will get your question in front of the appropriate experts, which will lead to a quicker response!


Zoom Community Team
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