cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

zoom unauthorized payment

sarequl
Newcomer
Newcomer

‎2023-07-24 02:33 AM

Hello,

I need help.

I got charged on my credit card $367.82 from Zoom. but I didn't have even an account in Zoom at that time.

It was an unauthorized payment.

 

I have tried to contact Zoom and create tickets 2 times about fraud payment. (27-5-2023 and another one at 04-6-2023)

 

They have specified a ticket system for this issue, meaning many people face the same problem.

 

I have waited that long but didn't get a single response from Zoom.

 

Does anyone know how to get a refund from them?

 

or nobody gets a response from them if create a ticket about unauthorized payment?

 

Please let me know what can I do.

 

Thank You

Topics:
2 REPLIES 2

ridhoekaputra
Newcomer
Newcomer

‎2023-08-02 02:54 PM

I have the same issue, and I have also contacted Zoom, but I didn't receive any further information from them. They even disabled the live chat feature on my account. I am quite disappointed.

RobertWilhelmi
Newcomer
Newcomer

‎2025-12-15 12:13 PM

I have the exact same problem. They stole almost $200 from me. Created a ticket and all that bs never heard a word. I'm going to submit a complaint to the BBB so they'll fight for you.