upgrading

[aliceheyward]

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

[aliceheyward]

How long does this take?

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

I need my account to upgrade from basic NOW

Thank you

[aliceheyward]

I still don't understand this

[doulaj]

did you ever have this resolved?
ive upgraded today any my account still says basic. I need the option to record meetings from my phone. Chat support is apparently not available to me, and I submitted a ticket and it was automatically closed with no resolution. Ugh.