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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

upgrading

aliceheyward
Newcomer
Newcomer

‎2023-04-17 06:21 AM

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

 

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

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3 REPLIES 3

aliceheyward
Newcomer
Newcomer

‎2023-04-17 10:52 AM

How long does this take?

 

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need my account to upgrade from basic NOW

 

Thank you

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aliceheyward
Newcomer
Newcomer
In response to aliceheyward

‎2023-04-17 01:18 PM

I still don't understand this

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doulaj
Newcomer
Newcomer

‎2023-08-12 06:53 PM

did you ever have this resolved?
ive upgraded today any my account still says basic. I need the option to record meetings from my phone. Chat support is apparently not available to me, and I submitted a ticket and it was automatically closed with no resolution. Ugh.

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