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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

upgrading

aliceheyward
Newcomer
Newcomer

‎2023-04-17 06:21 AM

I upgraded from basic to allow for meeting to exceed 40 mins, but my account still says basic.

 

under current plans it says:

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need to schedule a meeting that needs to last longer than 40 mins very soon. When will my account not be basic?

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3 REPLIES 3

aliceheyward
Newcomer
Newcomer

‎2023-04-17 10:52 AM

How long does this take?

 

You have a pending subscription request and Zoom is collecting Payment. Once received, you will be notified by email at ***********.

 

I need my account to upgrade from basic NOW

 

Thank you

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aliceheyward
Newcomer
Newcomer
In response to aliceheyward

‎2023-04-17 01:18 PM

I still don't understand this

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doulaj
Newcomer
Newcomer

‎2023-08-12 06:53 PM

did you ever have this resolved?
ive upgraded today any my account still says basic. I need the option to record meetings from my phone. Chat support is apparently not available to me, and I submitted a ticket and it was automatically closed with no resolution. Ugh.

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