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I have the same issue as another person from yesterday. I attempted to start a meeting this morning, and was told I needed my IT person to update my account. I paid an annual subscription in March, so payment shouldn't be the issue. I tried to follow the chat instructions to update. However, I was told to click on my profile picture, and a pop up list would appear, one item of which is updating. That pop up list does not appear.
I am still waiting for a step by step solution to update my app.
I can schedule a meeting, but not launch it because my app is not up to date and the "solutions" I have found are convoluted and don't work.
Any solutions ?????????
8:39 AM (54 minutes ago)
You can join a Zoom meeting a few ways;
If you log into the Zoom website you will see your profile picture, but you won't see a way to update the desktop client using this approach as the browser is not the desktop application.
If you log into the desktop application it also has a profile picture and you can use that section to ask the desktop client to update unless the desktop client is to out of date.
If your desktop client is too old to update, then delete the desktop application, reboot your computer and download and install the latest zoom desktop application for your computer.
If my reply helped, don't forget to click the accept as solution button!
My problem was that I could not host a meeting because my app was out of date.
So, I simply uninstalled the app and installed a new one and my problem vanished. I don't think the old one could be updated.