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new user pending

Moneycoach1954
Newcomer
Newcomer

ā€Ž2023-07-02 06:09 PM - last edited on ā€Ž2024-01-17 11:14 AM by Community Moderator | Employee

Hi,

2 questions:

I have added a new user to my account with a license. She shows as a licensed user but the Admin setup guide  still shows In progress despite her accepting the invitation. Is this normal and does it take a while to process?

She has accepted the invitation to join and is showing on my list of users. She cannot access a recurring meeting that I had set up and now want her to run. Any thoughts? Thanks

Topics:
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Calvo
Community Champion | Zoom Partner
Community Champion | Zoom Partner

ā€Ž2023-07-04 01:43 AM

Hi
I think there was an Issue on provisionin the users account and would suggest to open a support case..
here: https://support.zoom.us/hc/en-us/requests/new

Let's be realistic. Let's do the impossible!
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