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failure to restore account after payment

SocHealth
Listener

Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes.  Zooms automated help bot is incapable of providing a response. Any humans out there?

 

2 REPLIES 2

zac2021
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@SocHealth Sorry for the troubles. This needs a support ticket for our billing and accounts team to check. Let me get back to you.

zac2021
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@SocHealth Here is the ticket number #13844547. Someone from our Billing team will reach out to assist you further. It appears also that the email for SocHealth is a shared inbox. Hope you have access to the inbox. If you will not get updates on this ticket, please contact support via phone here.

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