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failure to restore account after payment

SocHealth
Newcomer
Newcomer

‎2022-03-17 08:07 AM - last edited on ‎2023-04-13 08:26 AM by Community Moderator | Employee

Yesterday we paid an invoice but our account has not been restored. We cant access the billing department because zoom requires numeric US zip codes non Alpha-numeric British codes.  Zooms automated help bot is incapable of providing a response. Any humans out there?

 

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2 REPLIES 2

zac2021
Community Champion | Employee
Community Champion | Employee

‎2022-03-17 09:21 AM

@SocHealth Sorry for the troubles. This needs a support ticket for our billing and accounts team to check. Let me get back to you.

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zac2021
Community Champion | Employee
Community Champion | Employee

‎2022-03-17 09:56 AM - edited ‎2022-03-17 09:57 AM

@SocHealth Here is the ticket number #13844547. Someone from our Billing team will reach out to assist you further. It appears also that the email for SocHealth is a shared inbox. Hope you have access to the inbox. If you will not get updates on this ticket, please contact support via phone here.

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