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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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double billed

warrenlinger
Newcomer
Newcomer

‎2023-01-09 08:15 PM

Last year I paid for my full subscription although I got some credits. Then in August I paid for what I thought was 2023 subscription minus the credits. Now I am being billed again for 2023. How do I just get the double payment amount credited to 2023?

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1 REPLY 1

Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2023-01-12 07:00 AM

Hi @warrenlinger,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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