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descrepancy in my account-Account Balance incorrect,

Grapes3meeting
Newcomer
Newcomer

‎2023-10-10 04:02 AM

as per my last discussion with customer care , monthly subscription amount should deduct from my balance amount . But I could see some demand in my account . Please give me a call or correct the statement

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-23 10:07 AM

Hi @Grapes3meeting 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

 

If your account is on net terms, you do have to contact Zoom Billing to request that any credit balance be applied to your invoices. This will only occur automatically if your account has auto-pay enabled.

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