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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

change plans

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Marcos8
Explorer
Explorer

‎2024-01-26 11:58 AM - last edited on ‎2024-01-26 12:32 PM by Community Moderator | Employee

Hello
I had contracted the Zoom One Pro plan but I purchased the large meeting plan for 500 spectators.

Can I cancel the pro one plan without losing its benefits and stay only with the large meeting plan?

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Bort
Zoom Employee
Zoom Employee

‎2024-01-26 12:44 PM

HI @Marcos8 

No, you need to keep the underlying paid account plan (Zoom One Pro), in order to have other paid add-ons like the Large Meeting license. 

 

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

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Bort
Zoom Employee
Zoom Employee

‎2024-01-26 12:44 PM

HI @Marcos8 

No, you need to keep the underlying paid account plan (Zoom One Pro), in order to have other paid add-ons like the Large Meeting license. 

 

Hope that helps and let me know if you have any further questions. Otherwise, make sure to mark the solution as accepted if this information is what you needed.

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Marcos8
Explorer
Explorer

‎2024-01-26 01:44 PM

yes it helped me, thank you

Is it possible to lower my large meetings plan to the business plan, I am not interested in having 500 spectators and I found a plan for 300 spectators (business)?

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TomHarris
Newcomer
Newcomer

‎2024-06-13 02:28 PM

If I upgrade from Zoom Workplace Pro to the Large Meetings plan, can I go back to Zoom Workplace Pro as soon as I don't need the Large Meetings Plan?

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