change my email, but I can't access my previous email

[sujin]

I'm trying to change my email, but I can't access my previous email, so I can't authenticate.

The original account was ***********

help me

[Frank_TB]

Hello,

I found this support article that seems related to your issue:

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account 

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

• Please select your request type: Ensure that Billing & Account Management is selected
• Your email address: Enter your new email address that you can be contacted at
• Subject
• Description
• Request Type: Select Account Management
• About: Select Unable to access email
• Complete any optional fields that will assist with your request

Regards

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