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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom won't let me change email address

Interplat
Newcomer
Newcomer

‎2024-05-14 01:08 PM

I am trying to change my Zoom login email address. When I enter the new address, Zoom says that address has already been used and won't let me change. What do I do to get around this?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-05-16 01:04 PM

Hi @Interplat !

 

Try signing in with the email address that's reportedly in use and reset your password for it. If this doesn't help, 

you can submit a request to Zoom Support. When submitting a request, enter the following information:

  • Please select your request type: Ensure that Billing & Account Management is selected
  • Your email address: Enter your new email address that you can be contacted at
  • Subject
  • Description
  • Request Type: Select Account Management
  • About: Select Unable to access email
  • Complete any optional fields that will assist with your request
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