cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

My visa card has automatic Zoom payment and I can't cancel it

Gulora
Newcomer
Newcomer

‎2023-08-29 04:41 AM

Hi, everyone! 

 

Once I paid for Zoom subscriptions of my several employees using my visa card. Later they all said that they cancelled their monthly subscription, but still Zoom charges my card around $16 a month. I cannot find out which Zoom account is my card linked to.

 

Is there a way to find it out?

Thanks in advance!

0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-08-31 08:29 AM

Hi @Gulora 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to gather more information to investigate.

0 Likes