Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Dear Zoom Support,
I am writing to request a refund for my Zoom subscription. I cancelled my subscription on 9 September 2023, and yet the cancellation only reflects as 9 October 2023. Payments only normally go off on the 10th of the month. So I should have had cancellation immediately in effect. Why is cancellation not taking effect?
I would appreciate it if you could process any cancellations for payments from my account as soon as possible.
Thank you for your time and attention to this matter.
Hi @Billinghelp01 thank you for posting for the first time, and welcome to the Zoom Community!
Please contact our billing team about this by submitting a billing ticket. Our billing team will have access to your account and subscription information. and can assist you further.
Please also refer to Zoom Support article Canceling your subscription. It sounds like there was a timing issue. Cancellations are effective at the end of a billing cycle. Exceptions are possible in such instances as yours. Therefore, please follow Carla's advice and submit a ticket for our Billing team for consideration.