Zoom auto renewed and I want a refund

[Nat_boo]

Hi,

I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so I would like to cancel my subscription and to receive a full refund. How do I do this? I can only seem to talk to bots.

Thanks

[Ray_Harwood · Accepted solution]

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

Select Billing & Account Support.

You'll need to be signed in to your Zoom account to submit the ticket.

[MGSR]

Hello @Nat_boo! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.