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Zoom Rejecting Payment...

Ian_GT
Newcomer
Newcomer

‎2022-03-31 07:17 PM - last edited on ‎2023-04-21 10:17 AM by Community Moderator | Employee

I have an annually billed Pro plan which has just failed to renew on my Debit card.

I called my bank and they said that the transaction is continually rejected by _Zoom_ and they can't help! (Except to try again, which I've done repeatedly with the same result).

None of my details have changed, there are funds available for the payment, I've just had a mail from Zoom to say "Declined: 3rd attempt" so I desperately need help before the service is shut off.

 

Thanks.

Ian

 

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-08 10:30 AM

Hi @Ian_GT! Please contact our billing department by opening a ticket here: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

They will be able to assist you in resolving your billing concerns. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

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