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Zoom AI Companion2023-12-22 09:54 PM
Hi team,
I am feeling quite frustrated with the billing process for my Zoom account. I recently realized that I no longer need the Pro account and tried to cancel it, but unfortunately, I was still charged for an active plan. I am now unable to cancel my credit card or delete my account. I was wondering if there is any way to obtain a refund since I am being charged for a service that I no longer use.
Kindly deactivate my account ***********
Thank you,
Solved! Go to Solution.
2023-12-27 01:59 PM
If you haven't already, please submit a request for assistance here. There is currently a high volume of requests, and this is a time of reduced staff due to PTO for the holidays. We appreciate your patience. If the renewal happened within the past 30 days, there should be no issue getting a refund. If it's been longer, still ask. Chances for leniency are good, I think.
2023-12-27 01:59 PM
If you haven't already, please submit a request for assistance here. There is currently a high volume of requests, and this is a time of reduced staff due to PTO for the holidays. We appreciate your patience. If the renewal happened within the past 30 days, there should be no issue getting a refund. If it's been longer, still ask. Chances for leniency are good, I think.
2023-12-28 06:49 AM
2024-02-11 08:44 AM
I have a same Problemm I am still charged for an active plan. I am now unable to cancel.Even i have made a new account with same ID with no plan.please cancel my subscription ASAP.
2024-02-11 08:45 AM
have paid 4 month extra .everytime i think it will stop but it charged