What to do if cancellation is not possible

[ダミアン]

I have an annual contract, but I am unable to sign it and am being billed for the next year.

I would like to know if there is a way to cancel and have it returned.

[Ray_Harwood]

Welcome to the Zoom Community, @ダミアン 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032