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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

What happened to Zoom support chat?

HPAEXEC
Newcomer
Newcomer

‎2023-09-16 12:22 AM

Up to a few days ago, I would be able to click on the Zoom support button located at the lower right side of the screen, type in 'technical support' and get routed to technical support via chat.  Now, I only get the bot telling me to contact my Zoom Account Manager to discuss support plan options.  I spend way more than the minimum $50 per month required to have access to technical support via chat.  The guidance I received in response to an email to customer support advised me to disable and then re-enable the "Allow users to contact Zoom's Support via Chat' option.  I did that but it had no effect.  So, I can't get in touch with technical support via chat to figure out what the problem is and the support I am getting via email is not helpful.  What happened to my support via chat?

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