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We can't log in the Zoom site.

Christine0612
Newcomer
Newcomer

‎2022-05-09 06:01 PM

Hello~
We are education company in Korea.
We usually log in the Zoom site and check our invoice.
Suddenly the site has to enter the verification code.
But we couldn't receive the code.
We tried several times.
Our account is 
***********

Please send us the code to other email account ( snrock@sliedu.com)

We are in trouble with this situation.

I hope you have a good day and reply me please.

Christine.

0 Likes
3 REPLIES 3

alexisbrown
Community Moderator | Employee
Community Moderator | Employee

‎2022-05-09 06:20 PM

Hi @Christine0612 ,

 

Sorry that is happening to you! I would start by following the troubleshooting steps in this article: Not receiving emails from Zoom. If this still does not resolve your issue, please let me know, and we can look into further assisting you.

 

Thank you,

Alexis

0 Likes

Christine0612
Newcomer
Newcomer

‎2022-05-09 07:05 PM

The account has that issue is other account. we didn't logged in this site because didn't get the  verification code.
Can I type our account here?

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Mok
Zoom Employee
Zoom Employee

‎2022-05-10 03:54 AM

@Christine0612 For this issue, I would suggest that you log a problem with Zoom Support at https://support.zoom.us/hc/en-us/requests/new so they can further assist you with this question.