User doesnt receive activation email

[Paola_Osorio]

I have a problem with one of the users. 

I have added a new user, but the user cannot receive an activation email from Zoom to activate the account.  
There is no email from zoom in his inbox or spam.  

Please help

[naush]

I have exactly the same problem with one of our users.  This is the first time I am using this portal I see you logged this call on Tuesday!

[Paola_Osorio]

I had to open a ticket to support, they fixed the problem in the same day

[RN]

Hey @Paola_Osorio @naush  please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.