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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Changing license to another email address

bdotcalm
Newcomer
Newcomer

‎2022-05-05 02:02 AM

How do I change the email address from one existing Zoom account to another existing account?

When I tried to change the email account it says "that address is already in use". 

 

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2 REPLIES 2

acompton
Zoom Employee
Zoom Employee

‎2022-05-05 02:26 PM

That error means the email address you are trying to change to is already in use.  The owner of the account with the email address in use would need to delete the user before you can use it.  Every Zoom user email address must be unique.

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Annerising
Newcomer
Newcomer
In response to acompton

‎2023-03-21 02:49 PM

I do not want to use my old email address anymore, but I don’t want to delete my account. I just want to change that my account should be connected to my new email address.

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