cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Changing license to another email address

bdotcalm
Newcomer
Newcomer

How do I change the email address from one existing Zoom account to another existing account?

When I tried to change the email account it says "that address is already in use". 

 

2 REPLIES 2

acompton
Zoom Employee
Zoom Employee

That error means the email address you are trying to change to is already in use.  The owner of the account with the email address in use would need to delete the user before you can use it.  Every Zoom user email address must be unique.

I do not want to use my old email address anymore, but I don’t want to delete my account. I just want to change that my account should be connected to my new email address.