User account switching vs signing out

[patrickcurry123]

I use Mac Ventura and iPad Pro iOS

Zoom's user account switching isn't account switching.  It is logging out then logging back in with a different user ID & pw.  

What I need is true account switching so that I can switch from one user profile (company A) to a different profile (company B), which I can do in some other collaboration applications.  Zoom's SSO doesn't solve the problem because Zoom relies on Google, Microsoft  etc to provide the actual SSO, then Zoom anchors to the Google, Microsoft, and companies' rules won't accept that. 

Perhaps an interim logout/login step would be to enable zoom login to link to the Mac OS keychain, to use Face ID or fingerprint, as many Mac applications do.  That would save a ton of time, but this isn't account switching.

Either of these would address the many other comments that have been posted.  Please Zoom, get this sorted.  It is such a pain for corporate users.   Thank you. 

[RN]

Hi @patrickcurry123 welcome to the community! I believe I am able to replicate when testing! Let me take this feedback internally and see if I can get any further validation on the comparison of 'switch account' vs just 'logging in/out', between accounts. 

[RN]

Hi @BookMark @patrickcurry123 @INV_JoshF it appears that the 'switch accounts' functionality will be improved to allow for true switching of Zoom accounts on the Zoom desktop client experience. Unfortunately, I have no information when these enhancements will be released.

[INV_JoshF]

I'm using macOS Ventura 13.4 and experiencing the issue as well. The "switch account" just signs me out as well.

[BookMark]

Same. I've been searching for a solution for this to no avail. Logging out/in is not account switching. This is a common feature that most systems use today. Zoom should absolutely offer this. @RN I'm looking forward to learning more about what you find.

[inforiculturist]

Another fan of needing true account switching on the desktop app - in Linux and Windows (and Mac users will appreciate it as well, I'm sure). I'm glad to hear that it's slated for version 5.16 while we're currently on 5.15.x. I found a couple of paid things (Omnify and Shift) with free trials, but they seem to be a hassle and I'd rather not when this should be a no-brainer in today's world of multiple account needs (work, personal, and other personas). With 5.16 around the corner, I'm hoping it stays in that expected release.

[RN · Accepted solution]

Hi @patrickcurry123 @inforiculturist @BookMark @INV_JoshF this feature is now available with Zoom's latest update 5.16.10! Within the Zoom Desktop Client, you can now add accounts and switch between them!

Here are the release notes for this feature. 

[INV_JoshF]

Marvelous! Thanks!