Upgrading from basic to pro:

[rezoom]

Does anyone know how to escape the AI idiot and speak to an actual person in order to upgrade an account? I've upgraded many times in the past but this time it tells me that I have to contact Zoom to do it...?

[Ray_Harwood]

Welcome to the Zoom Community, @rezoom.

Are you buying a new license, or are you re-assigning a license from one person to another?  If you are getting an error message, please provide a screen shot or the actual text of the message.

[Fiona27]

can you perhaps tell me how I can access my zoom pro? I keep going back to the free zoom and am cut off after 40 mins. Driving me crazy trying to find out how to cancel the free one.... ready to cancel all and move to Teams......

[Ray_Harwood]

Welcome to the Zoom Community, @Fiona27.

Hopefully you only have one account. You probably need to assign your newly purchased license to your user account. See this web page for assistance:

https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License

Follow these steps taken from the article:

1. Sign in to the Zoom web portal at https://zoom.us.
2. Click User Management, then Users.
3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
4. Click Edit at the end of the user row. This will open a window.
5. Choose the User Type to assign, selecting Licensed.
6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
8. Click Save.

The license is now applied to your user account and you can use it immediately.

If this does not fix your issue, please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[Fiona27]

If you find out, please let me know! I have been going around in circles for days, upgraded and paid, but when I try to zoom I'm back on basic and cut off after 40mins. Am so pissed off I'm ready to cancel my account and move to Teams.....