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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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Temb04
Newcomer
Newcomer

‎2023-10-14 07:16 AM - last edited on ‎2023-10-20 09:48 AM by Community Moderator | Employee

I'm trying to upgrade to a zoom Pro account but its coming up as a business account and requiring me to provide company name and VAT information. Please advise.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-20 09:50 AM

Hey @Temb04 suggest looking into the Knowledge base articles below: 

If the above KBs were not able to resolve your issue, I would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here. 

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Zoom Community Moderator
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