Unfortunately, your account does not have access to live chat support.

[simbanz]

Hi,

I am receiving the message, "Unfortunately, your account does not have access to live chat support"  Why is this?

Many thanks

[CarlaA]

Hi @simbanz thank you for reaching out to the Zoom Community!

I'm sorry to hear that you're experiencing difficulty accessing live chat support. The following page will outline your support options based on the type of plan you currently have: Contact Zoom Support 

I hope this helps answer your question!

Carla,
Zoom Community Team

[simbanz]

Thank you for your reply CarlaA.  I am paying monthly for zoom, so should have access to chat.  Please can you check via my account details.

[Frank_TB · Accepted solution]

Hello,

According to the link CarlaA shared

https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support 

• Live chat support* =  Subscription plans greater than $50 USD/month

Regards

If my reply helped, don't forget to click the accept as solution button!

[simbanz]

Thank you.  That now makes sense. 🙂