cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Unable to uninstall Zoom in Windows

inIT2winIT
Newcomer
Newcomer

I am trying to update Zoom and keep getting the same error message.  See picture below.  It says "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package "target.msi" in the box below."

 

I have gone thru all the steps trying to uninstall.  I've tried a CleanZoom, like suggested and still get to same error message.

 

How can I fix this?  Do I need an older "target.msi"?  If so, where can I get it?

 

Thank you.

2 REPLIES 2

Ohkawa
Community Champion | Customer
Community Champion | Customer

HI, @inIT2winIT 

 

The following article describes how to use the msi installer and may be of interest to you

 

Mass-deploying with preconfigured settings for Windows – Zoom Support

 

Please mark this post Accepted if it helped you !