Unable to login to Web and App

[EAvila]

I’m experiencing an issue with logging into my account using my email. Despite entering the correct credentials, I am unable to proceed past the login screen. I’ve tried resetting my password and clearing my browser cache, but the problem persists.

Could anyone please provide assistance on what might be causing this issue and how to resolve it? Are there any specific settings or configurations I need to check? Any help would be greatly appreciated.

[Mandel · Accepted solution]

Hi @EAvila ,

Please have a look at the below article:

• Troubleshooting sign-in issues

I hope this was helpful. Let me know if there are further questions.

Cheers,

Zoom Community Team

[MGSR]

Hi @EAvila!

Did you see the previous response from @Mandel?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

[MGSR]

Hi @EAvila!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!