UK VAT exemption on changing billing details

[Winnieboy]

On trying to change my address and email under billing details and ticking the box to say I am VAT exempt, a message pops up that I am changing my status to non-exempt??  I cannot proceed unless I agree to this so cannot change my details!  Anyone else found this or ways round it?

Many thanks

[MGSR]

Hello @Winnieboy,

I'm sorry for the difficulty you experienced.

Just to clarify, in addition to updating your email address, are you looking to modify your billing address within the same country but with a different postal code? Also, are you planning to switch your account type from individual to business?

I'll look forward to your response. 

[Winnieboy]

Hi Mark,

Thanks for your reply.

Yes, I am looking to modify my billing address in the same country with a different postal code.

No, i'm not planning to change my account from individual to business.

I look forward to hearing from you.

[Winnieboy]

Hi Mark,

Thanks for your reply.

Yes I am looking to modify my billing address within the same country with a different postal code but am not planning to switch my account from individual to business.

I look forward to hearing from you.

[MGSR]

Hi @Winnieboy,

You can either enter and save your VAT ID first, then update your billing address, or vice versa.

 
If this does not help, you can submit a ticket to our billing department for further assistance.