They charged me a subscription I didn't update

[sparramansilla]

I updated my subscription to basic because I didn't want to be charged for zoom anymore, actually it's been more than 6 months since I stopped using it for my job. When I open my account in the webpage the subcription status says BASIC and I don't actually understand why they charged me 160 euros for something I didn't order. 

I want my money back, a full refund because my credit card details no longer appear on their webpage, I don't know if that's even legal or not. 

The worst thing is that one cannot email the billing department of this company or even phone them from outside the US. It's  almost impossible to contact them. I tried emailing them but they answered me "email not delivered". 

I'm honestly not willing to accept this treatment and I'm not accepting anything less than a refund of the quantity I was charged of. 

[Jeremy · Accepted solution]

Hi @sparramansilla ,
Have you raised a support ticket? If not, I would recommend that you submit one using our web request (https://support.zoom.us/hc/en-us/requests/new) - Billing & Account Management.

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