Subscription not updated

[RN]

Hey @Megan0928 can you give a bit more context as to your subscription is not being updated? As the Zoom Billing Support team does not monitor the community, I would suggest Viewing your invoice history and looking at your current Invoice statuses to determine whether your invoice is:

• Open: You haven't paid the invoice.
• Collected: You've paid the invoice and the payment has been successfully processed.
• Processing: Reasons may vary. Contact Zoom Support for assistance.

[HelenG6]

This has also happened to me. I've paid for PRO and yet my account tells me I'm Basic. Not a great start if this has been happening since 2008