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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Subscription not updated

Megan0928
Newcomer
Newcomer

‎2023-02-08 08:19 AM

 
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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-08 12:32 PM

Hey @Megan0928 can you give a bit more context as to your subscription is not being updated? As the Zoom Billing Support team does not monitor the community, I would suggest Viewing your invoice history and looking at your current Invoice statuses to determine whether your invoice is:

 

  • Open: You haven't paid the invoice.
  • Collected: You've paid the invoice and the payment has been successfully processed.
  • Processing: Reasons may vary. Contact Zoom Support for assistance.
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HelenG6
Newcomer
Newcomer

‎2023-04-21 03:49 PM

This has also happened to me. I've paid for PRO and yet my account tells me I'm Basic. Not a great start if this has been happening since 2008

0 Likes