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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Subscription not updated

Megan0928
Newcomer
Newcomer

‎2023-02-08 08:19 AM

 
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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-08 12:32 PM

Hey @Megan0928 can you give a bit more context as to your subscription is not being updated? As the Zoom Billing Support team does not monitor the community, I would suggest Viewing your invoice history and looking at your current Invoice statuses to determine whether your invoice is:

 

  • Open: You haven't paid the invoice.
  • Collected: You've paid the invoice and the payment has been successfully processed.
  • Processing: Reasons may vary. Contact Zoom Support for assistance.
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HelenG6
Newcomer
Newcomer

‎2023-04-21 03:49 PM

This has also happened to me. I've paid for PRO and yet my account tells me I'm Basic. Not a great start if this has been happening since 2008

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