Subscription cancellation impossible - help!

[Kodjo]

Hi,

I have another Zoom-account that no longer exists but via which zoom still collects money for a premium subscription every month. Since I can't log into it anymore, I can't cancel, and Zoom hasn't gotten back to my complaints yet.

Can anybody help?

Thanks!!!

[S_K · Accepted solution]

Please try referring to the following support articles. Note that if you purchased through an app store (Google or Apple), you must cancel through them.

• Unable to access email account associated with Zoom 
• Canceling your subscription 

If these do not help, I recommend waiting for a response to your request. 

[Kodjo]

Thank you for your reply.

I'll have to wait on Zoom since the account doesn't seem to exist anymore, we've tried everything.

I will check whether I purchased the subscription via the App Store and wait on Zoom to reply.