Reverted to Basic Plan, still receiving Emails

[Anusha15]

I had a Zoom Pro subscription. But then I canceled it and expected to revert to the basic plan. However, I am receiving emails by Zoom team that an invoice is due. How do I stop getting these emails?

[Shaimaa · Accepted solution]

Hi @Anusha15 Thanks for your contribution to Zoom Community.

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new

[Anusha15]

Thank you for the link, this is what I was looking for and couldn't find.

[CDNMickie]

I have done that same thing as Anusha15 did and the emails that I get are things like notifications, events happening, or videos to watch, etc but nothing about an invoice.  Contact with billing wouldn't have anything to do with what I get so how can stop getting them?  I have done the unsubscribe for months now and keep getting them?