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Reverted to Basic Plan, still receiving Emails

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Anusha15
Explorer
Explorer

‎2022-05-30 08:05 PM - last edited on ‎2023-04-28 01:34 PM by Community Moderator | Employee

I had a Zoom Pro subscription. But then I canceled it and expected to revert to the basic plan. However, I am receiving emails by Zoom team that an invoice is due. How do I stop getting these emails?

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Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-30 10:58 PM

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new



Please like any post that helped you; please mark solutions so others can find them!

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Shaimaa
Zoom Employee
Zoom Employee

‎2022-05-30 10:58 PM

Hi @Anusha15 Thanks for your contribution to Zoom Community.

 

The volunteers in the Zoom Community don’t have access to account information. Please submit a Support Ticket to Zoom Billing staff at:
https://support.zoom.us/hc/en-us/requests/new



Please like any post that helped you; please mark solutions so others can find them!

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Anusha15
Explorer
Explorer
In response to Shaimaa

‎2022-05-31 12:06 AM

Thank you for the link, this is what I was looking for and couldn't find.

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CDNMickie
Newcomer
Newcomer
In response to Shaimaa

‎2022-11-22 08:17 PM

I have done that same thing as Anusha15 did and the emails that I get are things like notifications, events happening, or videos to watch, etc but nothing about an invoice.  Contact with billing wouldn't have anything to do with what I get so how can stop getting them?  I have done the unsubscribe for months now and keep getting them?

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